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Bluestone’s response to COVID-19: Updated 3-26-20 (may change frequently)

As most of you have seen, best-practice recommendations and information regarding COVID-19 change frequently, sometimes as much as hourly. In light of this, Bluestone made the following changes to its COVID-19 response. We moved quickly to introduce telehealth capabilities for all our primary care teams.

  • Our medical team will determine whether the risk of an individual patient’s acute medical needs outweighs the risk of a potential exposure associated with a face-to-face visit.
    • Bluestone is limiting the contact of our Physicians and Advanced Practice Providers with other healthcare workers in medical and community settings to minimize potential exposure.
    • No medical personnel with 1) medical symptoms or 2) direct exposure to suspected or confirmed COVID-19 cases will enter buildings or have contact with other staff members.
    • Bluestone will strictly monitor our staff’s contacts and health status to assure the lowest possible risk to our patients.
  • Testing: Bluestone teams are working with communities to provide testing. Supplies across the nation are currently limited. We are working with local health departments on best practice.


Patients not requiring a face-to-face visit will be monitored, evaluated and treated through virtual telehealth visits.

  • Our Physicians and Advanced Practice Providers are currently available in all our Assisted Living and Group Home communities to provide telehealth visits, arranged by community staff or Bluestone support staff onsite with the patient.
  • For ongoing updates related to Bluestone’s telehealth options, visit

What Bluestone is doing

Per the CDC, this pandemic is still forecasted to last three to six weeks. During this time, our providers and staff continue taking steps to keep our patients and ourselves safe. Among those are:

  • social isolation
  • self-quarantining if necessary
  • restricted travel
  • introducing as few Bluestone staff to patients as possible
  • treating using telehealth resources, whenever possible, instead of face-to-face
  • avoiding the use of unnecessary equipment and procedures
  • seeing patients in their own rooms, instead of in common areas

What you can do

  • If you are not utilizing the Bluestone Bridge, we encourage you to enroll. This will allow you access to information in these difficult times. You can login to or enroll for the Bridge online.
  • Report any Coronavirus symptoms to your Bluestone provider immediately. We always encourage the use of the Bridge for communication.
  • Stay educated on changing recommendations from the following organizations.

More information


State Health Departments

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