We bring care to more than 1,000 independent living, assisted living, memory care and group home communities in Minnesota, Wisconsin and Florida. Search our locations to see if we serve yours. Not seeing yours? Get in touch and our team will follow up.
Ready to enroll? Visit our online enrollment page or ask your community for an enrollment folder.
We work with most major insurance plans, including Medicare and Medicaid.
Review our list of accepted insurance(s) to see the most common payers that are in network with Bluestone.
To ensure accurate records, patients and families are responsible for sharing insurance information during enrollment (communities are not required to share).
If you’re covered by an HMO, PPO or other managed-care plan, we’ll verify your benefits and confirm coverage before care begins. If you have an HMO plan, remember to update your insurance company with the name of your new Bluestone provider.
If your plan isn’t listed, you have questions, or you’ve recently changed insurance and need to provide a copy of your new insurance card, we’re here to help. Call us at 612-424-0273 or email Insurance@bluestonemd.com Monday–Friday, 8 a.m.–4:30 p.m. CT.
We do not accept patients who are uninsured or choose to privately pay for services.
Visit Medicare’s Find Health & Drug Plans or your State Health Insurance Assistance Program (SHIP) for free, unbiased support through your county, Medicare or Medicaid, or the Health Insurance Marketplace.
Here are some questions to consider asking your insurance provider:
We bill your insurance after your visit. To avoid delays, please provide a copy of your insurance card and accurate personal information.
Once your claim is processed, your insurance will determine what they cover and what you owe.
You’ll receive a bill for any remaining balance, which may arrive later due to insurance processing timelines.
You’re responsible for knowing your coverage and paying any copays, deductibles or non-covered charges. You may receive separate bills for labs or imaging. Our Patient Financial Agreement allows us to bill your insurance and share required information. Please keep your insurance details up to date.
Payment for your visit is due in full when you receive your billing statement. This includes any copayments, coinsurance or unmet deductibles.
We provide several convenient payment options below.
Pay by phone: 877-599-1039
For payment by mail, please include your patient account number on the memo line of the check to: MN/WI Statements Bluestone Physician Services PA 270 North Main Street, Suite 300 Stillwater, MN 55082 FL Statements Bluestone Physician Services FL 10150 Highland Manor Drive, Suite 205 Tampa, FL 33610
Questions or need support? Contact us Monday through Thursday, 8 a.m. to 4:30 p.m. CT; Friday 8 a.m. to 3 p.m. at 1-877-599-1039 or by email at paymybill@bluestonemd.com.
The easiest way to reach your care team is through the Bluestone Bridge.
All urgent Bridge messages are answered within 1 hour 24/7. Routine messages are answered within four hours during business hours, or the next business day after hours. For additional assistance, contact your community or call Bluestone’s main office, toll-free 877-599-1039 — Monday-Thursday, 8 a.m.-4:30 p.m. CT and Friday, 8 a.m.-3 p.m. CT.
If you are experiencing a medical emergency, please call 911.
The Bluestone Bridge is our secure communication platform that connects you, your family, community staff and care partners when questions arise.
All urgent Bridge messages are answered within 1 hour 24/7. Routine messages are answered within four hours during clinic hours, or next business day after hours.
After every visit, your provider will send a health visit summary to you and any registered family members.
To protect your privacy, we need your permission before sharing health information. If you have a Medical Power of Attorney, Health Care Directive, or guardianship paperwork that names who can access your information, we’ll follow that guidance.
If this isn’t already outlined, your provider will talk with you at your first visit about who you’d like involved in your care and help document your permission. Once that’s set, our team will contact them to help get registered on the Bridge. Technical support for The Bridge is available via phone: 855-794-9476
Log in to the Patient Portal, which provides access to personal health information where you can:
If this isn’t already outlined, your provider will talk with you at your first visit about who you’d like involved in your care and help document your permission. Once that’s set, our team will contact them to help get registered. Technical support is available via phone: 855-794-9476
If you would like a copy of your medical records of if you would like us to share your medical records with another entity, please fill out this electronic release form. If you are signing the release form as the HCPOA or Guardian and we do not have your HCPOA/HCD paperwork on file please upload your paperwork to this secure portal.
Questions or need assistance? Please call our Medical Records team at 651-342-4275. Their fax number is 855-299-3167.
Your experience is important to us.
If you have a compliment or a complaint about our service, or feedback about our care, please complete our online form and our Patient Relations team will follow up with you.
Use the Corporate Compliance Hotline to report illegal, unethical, or safety-violating actions (fraud, Privacy/HIPAA breaches, theft and harassment risks). You may provide your contact information or remain anonymous.
Call 800-928-0084 (Organization PIN: 131274 and Site ID: 1)
We provide compassionate support at every stage of your journey. If you choose hospice and want to keep our care, simply list Bluestone as your attending hospice election form.
We partner with your hospice provider to honor your care plan and goals, and we continue to provide comprehensive symptom management and comfort care.
If Bluestone isn’t selected, regulations require us to disenroll.
Technical support is available via phone: 855-794-9476
Review this Bluestone Bridge™ User Guide.