Emergency Care Coordination: Why a Familiar Voice Matters

An unexpected trip to the emergency department (ED) is a stressful experience. In the fast-paced environment of emergency medicine, clinicians are tasked with making critical decisions quickly. Without a complete picture of a patient’s long-term medical history, this often involves extra testing or observation stays to ensure nothing is missed.

That’s why we created our ED Early Response Program — to bridge the gap between your primary care and emergency medicine and to be a familiar, expert voice when you need it most. Here is how we make sure you’re never navigating a crisis alone:

• Real-time notification: The moment any patient in our Accountable Care Organization arrives at an ED, our Complex Care Managers are notified.

• Rapid support: Within two hours of arrival, they reach out to provide health history and context that might not be readily available in a standard chart to the ED team.

• Personalized advocacy: They collaborate to ensure the treatment plan respects your wishes and clinical history, helping to prevent unnecessary procedures and overnight stays when appropriate.

Proven impact
We’ve seen the personal impact this coordination has on our patients and their families, and now, independent data reinforces those results. We are honored that a recent study — conducted by research teams at Brown University and Massachusetts General Brigham Salem Hospital — confirmed the powerful impact of our connected care.

Published in the medical journal JAMA Network Open, the findings highlight how this level of real-time support can fundamentally improve the care experience for those with complex health needs. Read more in this article from McKnight’s Senior Living.

Connected care for your peace of mind
The ED Early Response Program ensures you never navigate a crisis alone. That’s connected care for your peace of mind — built to support you through every stressful moment. Read how else we’re redefining complex care here.